PRICING, SHIPPING AND RETURNS
what currency are your prices in?
All prices listed are in euro's.
what are my payment options?
All orders are processed through Paypal.
where do you ship?
I ship worldwide...but shipping prices will vary with item and location. Please note, all shipping charges are the responsibility of the buyer and will not be paid in part or in full by Rock that Horse. This may include VAT or other import taxes that are applied by the postal service in your home country (sometimes up to 25%). While we regret any delays that may be caused by Postal and Customs processing in other countries, we cannot be responsible for them. Please research your local rules before ordering.
when will my order ship?
I currently fill and ship orders every week. Arrival times vary by destination.
can i return an item i purchased? can i cancel my order?
I want you to be totally happy with your order, and while I'm confident that my products will meet your expectations, I also understand that things don't always work out. So if you're unhappy with your order for any reason, simply return the item in its original packaging (within 30 days of purchase), and email me at firstname.lastname@example.org to arrange for a refund.
the item i want is sold out. when will it be available again?
On occasion, items may sell out, or restocking may be delayed. Just write me an email and I will see what I can do.